What A Relief Active Spine Care Protocol
Call 1-214-A-RELIEF or visit www. WAR. clinic
Patient referral and Intake for back pain relief programs
programinvolveshowthepatientgetstothisDBCclinic. The referring physician(s) have been presented the evidenced based background of DBC Active Spine Care®, and therefore have chosenthismethodologyfortheirpatient(s)basedonthosefacts. Acontinuedcommunicationbetweenyourselfandthe physician is paramount in gaining his/her confidence in you and DBC Active Spine Care®, thus maintaining a continuous referral of patients to sustain the business aspect in which this methodology was based. It is of the utmost importance that physician questions or complaints be addressed promptly, accurately, and truthfully. (Spine Trust Program)
3.2 Understanding the Spine Care®Concept:
Everyone in the DBC clinic should have a basic understanding of the program. Explanation and correct terminology are
vital to communicating with patients, insurance, physicians and employers. An explanation of the program is included in the reference section of this manual.
3.3 Patient insurance, verification and scheduling:
Before any patient can be seen in the program, their insurance must be verified before they are scheduledfortreatment. Theremustbeacontinuousopenlineofcommunicationbetweentheschedulerandthe clinician on dates and times of service that will be provided. Regularly scheduled (weekly) staff meetings are mandatory to assure a complete agreement between marketing, scheduling and clinician staff. This will help maintain an uninterrupted referral of patients and continuity within the DBC Active Spine Care® clinic to maintain the business.
3.4 Patient screening questionnaires:
Spine Care® has a battery of evidenced based screening questionnaires that the patient should fill out before coming for their initial baseline evaluation. It is imperative that all of these questionnaires be completed to assure a comprehensive analysis (software) of their individual situation that will be paramount in structuring the DBC Active Spine Care® program to fit their pathology.
3.5 Initial patient visit:
Thesayingthat“theinitialimpressionisthemostlasting”istrue. Whenthepatientarrivestheyareapprehensive, probably in pain, and may have other issues. Even if your day is going poorly, make sure that patient’s priority is number 1. From the initial greeting in the reception area through the one-on-one evaluation process it is your responsibility to make sure the patient feels they are in a facility that has their best interest at hand.
DO NOT show the patient the treatment area before you do your one-on-one evaluation.